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Shipping and returns

General conditions

Please check the delivery address on the order form to ensure your order is delivered correctly. is not responsible for delays and incorrect deliveries caused by incorrect or incomplete addresses.

All shipments are delivered during business hours and not at specific times.

Orders are not delivered on Saturdays, Sundays or other public holidays.

If you are not at home at the time of delivery you will receive an email or a phone call from the transportation agency or from us regarding your shipment status.

If no action has been taken within 3 days after receiving the notification, the order will be cancelled and returned to, who will refund the amount minus the shipping fee incurred.

Shipping to the European Union

We ship to all the countries of the European Union. 

For shipments to different countries, please check our page International Shipping.

We will send you an email with your tracking number and delivery date so that you can track your shipment. You will be able to check your shipment status using the page : Track my order

Money back guarantee - 14 days follows the European Consumers protection law.

you also have the right to cancel and return your order within 14 days, for any reason and with no justification.

In case you want to exercise this right, remember:

You need to contact our Return department and follow the instruction to ship the product back. It is not enough to just send the goods back.

You must send the unused goods back within 14 days of informing us of your decision.

The cost of returning the goods is on you and will not be refunded. The refund will include the base shipping cost you paid or would have paid but will not include the express delivery cost or any additional shipping insurance cost.

The cost of shipping back the goods depends on the country you live in and the shipping method you use. will refund the returned goods within 14 days from receiving them undamaged.

This site is managed by AC.SA.DE d.o.o. for the European Market